Shipping & Delivery

What are your shipment handling times?

  • Every order is processed within 1-2 days, Monday through Sunday.

What is the estimated transit/shipping time?

  • Once your order ships, the estimated transit time is 3-5 days. We deliver Monday through Sunday to addresses within the US. At this time, we do not ship outside the United States. Shipping is FREE on every order.

What is the estimated delivery time?

  • For orders within the US, the estimated delivery time is 4-7 days from the day you place your order.

Do I get a tracking number with my order?

  • Yes. Your order confirmation email includes your tracking number and a link to our tracking tool. Copy the tracking number from that email, paste it into the Track Your Order page, and click to search. Your latest tracking details will appear right away. Need more help with your order? Email us at support@westnordshop.com. Our support team aims to reply to every message within 12 hours during regular business hours, Monday to Friday, 9:00 am to 5:00 pm EST.

How are items packaged?

  • Each item is packed with care so it reaches you safely and without damage.

What method will be used to ship my item?

  • All orders ship by standard ground. We send your order out as soon as it's ready so it reaches you quickly. Need more help with your order? Email us at support@westnordshop.com. Our support team aims to reply to every message within 12 hours during regular business hours, Monday to Friday, 9:00 am to 5:00 pm EST.

Who will deliver my order?

  • FedEx is our main parcel carrier. Depending on your delivery address, UPS, USPS, or another available carrier may deliver your order instead.

I've changed my mind. How can I cancel my order?

  • You can cancel your order for a full refund within 24 hours of placing it, as long as it hasn't shipped yet. Just email us at support@westnordshop.com within that time. Our support team aims to reply to every message within 12 hours during regular business hours, Monday to Friday, 9:00 am to 5:00 pm EST.

My order arrived damaged or it's missing. What do I do?

  • If an item arrives broken, damaged, defective, or incorrect, let us know within 30 days of delivery and include a photo of the item. We'll send you a replacement or issue a full refund. If you'd like to send the item back, we'll cover the full cost of return shipping. If your order seems to be missing but tracking shows it was delivered, please contact your local carrier to confirm the delivery. For return questions, email support@westnordshop.com. Our support team aims to reply to every message within 12 hours during regular business hours, Monday to Friday, 9:00 am to 5:00 pm EST.

I ordered several items. Why did they arrive in multiple shipments?

  • We always try to ship your order in a single package. Sometimes, though, we need to split it into more than one shipment. The most common reasons are product availability, items shipping directly from a vendor, or an order too large for one package. Splitting an order never costs you anything extra.

I received the wrong item. What do I do?

  • We're sorry if the wrong item reached you. Please let us know as soon as possible, and we'll send you the correct product along with a prepaid shipping label so you can return the wrong item at no cost to you. Important: any item you return must be in the same condition you received it, in its original packaging. Need more help with your order? Email us at support@westnordshop.com. Our support team aims to reply to every message within 12 hours during regular business hours, Monday to Friday, 9:00 am to 5:00 pm EST.

When will my credit card be charged?

  • Your credit card is charged as soon as you submit your order.

What are your payment options?

  • We currently accept Visa and Mastercard only.

Contact Us

Customer support: 9:00 am to 5:00 pm EST

Email: support@westnordshop.com

Phone: +1 (877) 312-0073

Company name: Gem Trail Inc

Address: 

5142 N Academy Blvd Unit #4293,

Colorado Springs,

 Colorado 80918

We answer the phone 24/7 and reply to emails within 12 hours on business days.

You can also reach us through our contact page.